Reverification doesn’t have to be chaos. Yet every January, healthcare organizations face the same surge—coverage changes, portal slowdowns, and rework that drains teams and delays care.
In this episode of Office Hours, Randy Boner, Associate Director of Client Success, joins to share what it really looks like on the front lines of modernizing reverification. He’ll discuss how providers are preparing for the season ahead, lessons learned from the field, and the practical ways AI and automation are reshaping eligibility validation.
We’ll explore how intelligent payer mapping, insurance discovery, and orchestration combine to eliminate rework, maintain coverage continuity, and create a more predictable start to each new plan year. Drawing from client experiences across multiple specialties, Randy highlights what’s working, what’s changed, and how to build resilience before the next wave hits.
Learning Objectives
- Recognize the most common challenges and workflow breakdowns during reverification season.
- Understand how AI-driven payer mapping, insurance discovery, and orchestration streamline verification and ensure continuity of coverage.
- Apply proven lessons from the field to prepare teams and minimize rework before the next plan-year surge.
Request a demo of our revenue solutions to learn more.