Reviews

Thousands of facilities like yours rely on Infinx’s technology and team to overcome patient access and revenue cycle challenges and achieve the results they need to thrive. 

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client feedback

You’re in Good Company 

We’re grateful to work every day with healthcare leaders like you.

“Out of 774 charts audited, 4 errors detected, 99.5% accuracy rate. 

Excellent results and we continue to perform at an exceptionally high level each month. 

Thanks for your management and leadership of the coding team!”

Vice President of Billing & Revenue Management,
Wound Care Group 
“I oversee coding, billing, and other functions. Working with Infinx, we have been able to maintain our costs while getting resources quickly. Infinx staff are trained and experienced and work well with our staff. They have become our RCM partner.” 
Director of HIMS,
Hospital in Texas
“Before [implementing] Infinx A/R Recovery and Denials Management (ARDM), I used to struggle daily crunching and analyzing the A/R inventory, filtering accounts, applying various strategies, resource planning, and manually allocating work to agents on the ground. But now, ARDM does all of that for me, and even applies multiple other dimensions to the prioritization strategy that I could always dream of applying manually. My time is now freed from data crunching and operational reporting. I am now able to focus on things where I am best at – spending time with my team to act on issues and improve our RCM operations and reimbursements.” 
Manager of Revenue Cycle Operations,
Large Imaging Center Group

“[We had] truly outstanding audit report.  I calculate are quality rate at 97.7% with no coder below 95% and one coder almost perfect. 

We appreciate the continued diligence and support of continuous coding quality improvement. Compliments to the team!”  

Director of Global Operations,
Home Health Group 
“Due to increasing financial pressures and challenges in the industry, we were in search of a partner to help improve our revenue cycle performance. Infinx was able to quickly assess our strengths and weaknesses and provide us with practical solutions that resulted in a prompt and positive return. Their supportive approach motivated the team to improve their performance without feeling threatened.” 
Chief Executive Officer,
Critical Access Hospital in Nebraska
“I like that I can go into the system and search by the patient’s name, and it will bring up what they have submitted. The system shows me all of the call logs, who the patient has contacted, and their call reference number. That has been great in case we have any problems. The solution has been wonderful. It is probably one of the easiest portals I have used.”
Manager
“I like the solution. It is clear and defined, so I am happy with it. I have already recommended Infinx multiple times.”
Manager
“In the Infinx product’s workflow, we have an HL7 integration, and we send our EMR vendor a subset of all our exams for a day. So every single day, our EMR spits out a message that generates insurance verification for everybody who walks through the door.”
Manager
“I like how the product’s integration with our EMR makes it easy to use. The product also has its own dashboard, which is very easy to use.”
Manager
“Since adopting Infinx’s platform, we’ve seen a 90% decrease in workload on our team, and a 2% denial rate. We’re actually spending a lot more time with patients.” 
Director of Patient Access,
Radiology Group in Florida 
“The system has been great since we have had it. It has improved. It has been a tremendous help for me in my day-to-day duties. The product definitely is well worth having.”
Manager of Patient Access,
Ambulatory Care
“When you are managing A/R at an organization of our size, you really have to be at your best and strategize daily. Infinx A/R Recovery and Denials Management (ARDM) has made life easy and efficient for my operational managers where they do not have to figure out where to invest efforts and what to allocate. The AI/ML-based recovery prediction is a game-changer and provides a continuous collection potential of A/R inventory. My team’s reaction time to resolve issues and work on new revenue opportunities has improved tremendously. With ARDM, we are seeing additional dollars flowing in, our net collection rates have improved, we do not have to write-off as much and our inventory aging is in a spectacular spot.” 
Senior Vice President of Revenue Cycle Operations,
National Radiology Group
“We have been pleased with the value Infinx has identified and unlocked for us. Their specialists are knowledgeable and professional, and have been able to address areas for us sooner than we could do ourselves, so we are very appreciative.”  
Chief Financial Officer,
North Carolina Hospital 
“We have cut 50% of our costs with Infinx. Now there are no appointment cancellations. Our urgent prior authorization requests are processed on time and our physicians no longer have to manage insurance companies.” 
Executive Vice President,
National Radiology Group
“We have been very happy with Infinx. We get good feedback because everything is automated. People can type us a message about a patient’s insurance, and we can easily understand and take action on it.”
Practice Manager
“Ni2’s [an Infinx company] Charge Capture Optimization & Strategic Pricing initiatives have been very successful, exceeding targets and expectations. Ni2 has served as a trusted resource and wealth of industry and technical knowledge for questions outside of their contracted scope. They are excellent communicators, facilitate efficient decision-making & project management practices, and have consistently met many tight deadlines. I much appreciate the service and partnership.”  
Director of Operations,
Georgia Health System 
“We are extremely happy with Infinx. I would highly recommend them to anybody in my particular industry that asks for a referral. Infinx gets my preauthorizations in a much quicker, cheaper way than my own staff can get them. Infinx delivers what they said they would deliver. Infinx has the ability to get preauthorizations and precertifications in a much more expedient manner than we could. Infinx did not oversell the product, and we are impressed with what they are able to do. Infinx has overdelivered. It is always a benefit to have somebody on our side to overdeliver. Infinx has a lovely, easy-to-use product.”
Manager
“I very much appreciate the information that you provided about our last year together as partners. We couldn’t be happier with the software, its ease of use and especially the results. You and your product truly make our lives easier. Looking forward to a continued partnership and continued success.” 
Director,
Imaging Services Group
“We appreciate the continued diligence and support of continuous coding quality improvement. Compliments to the [Infinx] team!” 
VP of Billing Services,
Ambulatory Care 
“We are blessed to have Infinx to partner with. Our growth and the improvement in coding accuracy is a testament to the excellent work among all teams. Appreciate the hard work and dedication each day. Looking forward to our journey.” 
Director of Global Operations, 
Home Health Group 
“One of the best decision that I’ve made in her career with this company was to transition the payment posting work from our previous vendor to Infinx. Transitioning the work to Infinx has helped us reduce the suspense accounts posting resulting in better collections and AR reporting.” 
Director of Payment Posting,
Wound Care Group 
“Our Radiology Practice has had the best experience using Infinx for Surgical and Imaging Prior Authorizations!  Our Customer Success Manager and the entire Infinx team has been outstanding to work with from the demo, through the implementation of the trial phase and now every day they are committed to making our workflow as smooth and efficient as possible. Communication and support has been excellent as well. The entire support team are top notch!!”  
Director of Clinical Services,
Radiology Group
“We are very happy with Infinx’s services. They make the prior authorization process very easy and smooth. We could not process the number of procedures we do if we had to process prior authorizations internally. We don’t have the staff to do that. I totally recommend Infinx.”
Director of Patient Access
“I recommend Infinx. It is a viable solution for anybody with referring offices that don’t want to go through the trouble of obtaining their own prior authorizations. We have found over the years that some offices want to do things one way and that others want to do things another way. Infinx has allowed us to be flexible so that we can provide prior authorizations as our providers wish us to. A lot of referring doctors are trying to find a workflow that works for them, and if things can remain flexible, that is better for us in the long run. Infinx allows us to be flexible.”
Manager
“Infinx has essentially completely taken over our prior authorization process. They work directly out of our EMR, so the process is legitimately like having another staff member that is not on-site.”
CEO/President
“Infinx is very responsive. They are very explanatory when it comes to issues regarding authorizations. If further information is required to process something, the vendor is usually pretty quick about relaying that information so that we can do our part and provide what we need or what they need in a timely fashion.”
Manager

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