Agentic AI platform + Human-in-the-loop services
Clean data in, faster revenue out
Reduce manual document work, prevent downstream rework, and keep your system of record clean across patient access, billing, charge integrity, and pharmacy workflows.
Processing Time 
85% • Manual Work 70% • Document Errors 60%
Results vary by workflow and baseline. We validate targets during discovery.
We are proudly SOC2 Type2, HITRUST certified and HIPAA compliant
Why it’s different
Why this works at enterprise scale
Plenty of tools can read documents. The hard part is keeping work moving across teams, systems, and exceptions without creating more cleanup downstream.
System-of-record integrity
Data is validated before it lands in your EHR, PM, or billing system, reducing downstream corrections and rework.
Agentic connectors across workflows
Platform-native agents structure the data; workflow-specific entry agents place it into the correct fields and records, so teams aren’t stuck copy/pasting.
Governed execution
Exception handling, QA, audit trails, and telemetry are built into the operating model so performance stays reliable as volumes and variability scale.
Value Drivers
Where the value comes from
Plenty of tools can read documents. The hard part is keeping work moving across teams, systems, and exceptions without creating more cleanup downstream.
01
Reduced manual document handling and routing time
Intake, classification, and extraction remove the busywork of sorting and rekeying so teams get capacity back.
02
Fewer missing-document holds
Routing and validation catch missing or inconsistent information earlier, so cases don’t sit in limbo waiting for the next piece of paper.
03
Improved downstream throughput
Cleaner data in the system of record helps authorization, scheduling, billing, charge entry, and payer follow-up move faster with fewer stalls..
the real problem
It isn’t fax. It’s interoperability.
Revenue cycle work depends on information moving between parties that do not share systems:
Front-desk patient intake
Scanned insurance cards and IDs as photos, and uploads.
Referring providers
Process orders and clinicals via fax and PDF.
Payers
Process determination letters, charge documents, and correspondence via fax or static files.
Even when your internal systems are modern, the “edges” of the revenue cycle still run on documents. That’s where work slows down, data errors happen, and teams lose visibility. Document Capture Plus is built to make those handoffs clean, trackable, and easier to automate.
POWERED BY GENERATIVE AI & ADVANCED AUTOMATION
Runs on the Infinx Healthcare Revenue OS
Document Capture Plus is a part of our broader operating system. Our operating system coordinates AI agents, workflow automation, integrations, and human-in-the-loop revenue cycle specialists inside governed workflows.
That’s what makes it reliable at enterprise scale: clear exception routing, quality controls, audit trails, and real-time telemetry, so you can see what’s automated, what required human expertise, and what’s still waiting.
performance snapshot
Thousands of documents processed daily
500+
documents processed per hour
7-10sec
processing time per page
70%+
reduction in manual document handling
INTEGRATION WITH ANY EMR
Proven integration expertise
Document Capture Plus doesn’t just process documents. It ensures that extracted data is automatically and accurately delivered into your system through secure integration.
We know that integration can be a major concern. With over a decade of experience and hundreds of successful integrations across 20+ different EMR and billing systems, our dedicated implementation team knows how to work efficiently by aligning with your unique workflows and IT systems, not disrupting them. This proven expertise sets us apart from other solutions that lack extensive real-world integration experience to ensure interoperability and adoption.
- Transfers data directly into EHR/EMR/LIS/RIS, practice management, or billing system via APIs, HL7, SFTP, FHIR, X12, EMR developer programs, and RPA bots.
- Updates patient records in real-time, eliminating manual entry delays.
- Integrations can be customized to fit your unique proprietary EMR and system workflows by our implementation team.
- Protects sensitive data with HIPAA-compliant security.
- Go live in weeks, not months.
Bottom line, we make sure your patients’ data gets into your system.
our workforce
Built-in managed services for exception handling
Our solution offers more than automated workflows. Our scalable, specialist services are human agents built-in to our workflow to manage exceptions and complex data streams.
- Patient access specialists review flagged or incomplete documents assigned to them in manual queues and input missing data to ensure accuracy.
- Expert auditors handle errors and escalations without disrupting workflows.
- Global workforce of 6,000+ onshore and offshore specialists ensures round-the-clock coverage.
- Over 10 years of experience supporting enterprise healthcare organizations across specialties.
Our specialists understand healthcare documents and processes, ensuring accurate, timely results.
If you would like your team to handle manual reviews, you can subscribe to the Document Capture Plus solution and we’ll train your team on how to use it.
ALL-IN-ONE SOLUTION
Comprehensive document automation that drives action
Unlike solutions that piece together multiple systems for document processing, Document Capture Plus is a fully integrated, end-to-end platform designed to support both intake-to-EMR workflows and charge capture workflows. Every feature—from fax-based document intake to AI-driven classification, data extraction, manual expert review, and next-step actions—is designed to work together. This eliminates the need for third-party tools, disconnected systems, spreadsheet-based trackers, and costly add-ons often required to manage document-driven intake and charge processes.
Why it matters
Intelligent handoffs between AI and human review ensure accuracy while eliminating workflow gaps.
Fully integrated system enables faster deployment, avoiding cobbled-together document tools, custom integrations, or manual workarounds across intake and charge capture workflows.
Lower operational costs, reducing manual document sorting, rework, audit overhead, and reliance on third-party project management or tracking tools.
Scales with volume, handling high volumes of inbound faxed documents—whether intake-related or charge-related—without sacrificing speed, accuracy, or control.
Contact center support for scheduling or missing details
We don’t just stop there. To further streamline intake document workflows, we offer a dedicated, scalable onshore and offshore healthcare contact center that proactively schedules appointments or get missing details from your referring providers.
- Our contact center teams reach out to patients for scheduling or referring providers to request missing clinical documents or incomplete patient information.
- Once obtained, these documents are immediately uploaded and processed by Document Capture Plus and routed into your EMR.
- From contacting patients or providers to document processing to EMR data entry and action, we ensure every step is covered and monitored for accuracy.
This service ensures that no referral or order is delayed due to missing information, accelerating patient care and reducing administrative backlogs.
EDUCATION
Helpful resources for your team
We create educational materials frequently in the form of virtual office hours, articles, white papers, webinars and podcast episodes which help our clients and peers with common patient access and revenue cycle challenges they face. If you would like us to address a specific topic, feel free to reach out to us.
