At RadNet, Kenn Judd, VP of Prior Authorization, East Coast, oversees prior authorization operations in an environment where volume, payer requirements, technology, and workforce needs are constantly changing.
Prior authorization provides an interesting window into that evolution.
What began with one way of dividing the work has changed considerably over the past several years. As RadNet grew, Kenn and his team continued to reconsider how work should be structured, where internal staff could have the greatest impact, and how the right partnership could support that growth. Kenn describes an evolution from RadNet retaining most of the work while receiving additional support to a much more integrated operating model built around the respective strengths of each team.
In this Office Hours, Kenn joins Stuart Newsome to tell that story: how the operating model evolved, what RadNet learned along the way, and how a relationship centered on getting the work done developed into something much closer to an innovation partnership. Along the way, Kenn will share how that evolution has affected the way he thinks about his own team, growth, and what a true operating partnership can look like.

LEARNING OBJECTIVES

By the end of this webinar, attendees will be able to:

  1. Explore how a growing patient access organization can rethink the way work is divided without automatically expanding internal staffing at the same pace as the business.
  2. Understand how an operational support relationship can evolve as workflows, responsibilities, and organizational needs change.
  3. Identify considerations for building a more collaborative innovation partnership while preserving the work and expertise that make the most sense to keep internally.
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