Orthopedic practices are under constant pressure to keep schedules full, move patients through the access process quickly, and reduce the preventable issues that lead to delayed or canceled procedures. One of the biggest operational pressure points is prior authorization. When authorizations are delayed, incomplete, unclear, or difficult to track, the impact can ripple across the entire practice — from scheduling and patient communication to staff workload, physician satisfaction, and revenue protection.

In this Office Hours Takeover, Lora Pada, VP of Customer Success at Infinx, will host a practical conversation with Danelle Newman, Director of Patient Access at OSS Health, on how orthopedic practices can take a smarter approach to prior authorization workflows. The discussion will focus on the real operational grind patient access teams face every day, including payer complexity, manual follow-up, documentation gaps, scheduling pressure, and the challenge of keeping patients moving without overwhelming staff.

Rather than focusing only on technology, this session will explore the workflow habits, visibility, communication, and partnership needed to reduce avoidable friction in the prior authorization process. Lora and Danelle will discuss why prior authorizations are so closely tied to smoother schedules, how teams can identify preventable risks earlier, and what orthopedic leaders should consider when looking for ways to improve access operations without adding unnecessary burden to their teams.

This session is designed for orthopedic practice leaders, patient access teams, revenue cycle professionals, and operations leaders who are looking for realistic ways to reduce procedure delays, protect schedules, support staff, and improve the patient experience.

Thursday, May 7, 2026, 11:00 am PT / 1:00 pm CT / 2:00 pm ET

Learning Objectives

By the end of this session, attendees will be able to:

  1. Identify how prior authorization gaps contribute to procedure delays, same-day cancellations, scheduling disruption, staff burden, and downstream revenue risk.
  2. Describe practical workflow strategies that help orthopedic patient access teams improve visibility, communication, and follow-through in the prior authorization process.
  3. Evaluate how stronger prior authorization workflows can support smoother schedules, better patient experiences, and more sustainable access operations.

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