Hospital revenue cycle leaders are being asked to solve a difficult equation: protect revenue, reduce cost, improve performance, support stretched teams, and respond to increasingly complex payer behavior, often all at the same time. The traditional playbook of adding staff, reacting to denials, chasing reports, and solving issues after cash is delayed is no longer enough. Acute-care organizations need a clearer understanding of where revenue leakage occurs, how front-end breakdowns create back-end financial impact, where workforce models need to evolve, and how leadership can create better accountability across the revenue cycle. In this Office Hours session, Stuart Newsome will be joined by Peggy Kelly, Senior VP of Revenue Cycle; Tim Anderson, Executive VP of Revenue Cycle; and Jason Adams, President and Chief Operating Officer, Acute Care, at Infinx. Together, they will discuss the financial and operational pressures facing hospitals today, why revenue cycle visibility matters at the executive level, and how leaders can begin thinking differently about performance, partnerships, analytics, AI, and sustainable operating models.

Thursday, May 21, 2026, 11:00 am PT / 1:00 pm CT / 2:00 pm ET

Learning Objectives

By the end of this session, attendees will be able to:

  1. Explain why acute-care revenue cycle performance has become a strategic executive priority.
  2. Identify common sources of revenue leakage across front-end, mid-cycle, and back-end workflows.
  3. Recognize how workforce constraints and payer complexity are forcing hospitals to rethink traditional operating models.
  4. Describe why visibility, analytics, and accountability are essential to protecting revenue and improving performance.
  5. Evaluate where AI, automation, and strategic partnerships can support revenue cycle teams without replacing human oversight.

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