The front office has long been one of healthcare’s weakest links. Patients call only to encounter long hold times, endless phone prompts, or rushed staff juggling multiple tasks. This session will showcase how Infinx and Voxology are working together to turn that pain point into an opportunity. By deploying AI-powered scheduling and contact center agents, providers can finally offer compassionate, real-time, multilingual service — improving the patient experience while reducing administrative burden and boosting appointment conversion. Join us to hear how founder Aakarsh Sethi turned lessons from his years at Infinx into a bold new approach to patient engagement.
Learning Objectives
- Understand the root causes of patient scheduling inefficiencies — including call volume overload, staffing shortages, and outdated IVR systems that contribute to patient frustration and downstream denials.
- Explore how AI agents enhance the patient experience by providing natural, empathetic, multilingual, and 24/7 scheduling support that reduces hold times and abandonment rates while maintaining human oversight when needed.
- Identify strategies for integrating intelligent automation into existing contact center workflows to balance digital and human interaction, improve operational efficiency, and lay the groundwork for a more connected, patient-centric access model.
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