Automation, though not new, continues to be a topic of discussion for those in various industries. Whether you work in manufacturing, retail, tourism or healthcare, there are plenty of use cases for why automation is a must. Simply put, automation holds the power to expedite high-volume, repetitive tasks for humans that quite frankly aren’t a good use of their most important commodity–time.
There seems to be a lot of misconceptions to this day about what the different types of automation are and how they can help organizations do more with less–whether that’s less staff, less budget, or some other obstacle they’re up against. In a recent MedCity News Influencers article, our Chief Product Officer Navaneeth Nair seeks to clear up some of those misconceptions.
Additionally, Navaneeth shares his thoughts on three important tools that every organization needs to keep in their toolkit when approaching Revenue Cycle Management (RCM) automation. These tools are:
- Education: Navaneeth shares that two common types of automation that are frequently confused are Artificial Intelligence (AI) and Robotic Process Automation (RPA). In this article, he breaks down how RPA tackles the more redundant type of work that is better suited for robots, whereas AI is capable of solving more complex challenges like clinical documentation that RPA cannot.
- Strategy: Navaneeth references a recent CFO/RCM hospital leader study that found 43% of participants use RPA in their revenue cycle, while 46% use AI. This paints a picture of just how many organizations are turning to AI to meet their strategic goals, solving for some of their most basic and complex problems.
- Change Management: Last but not least, Navaneeth speaks to the value of enlisting organization leaders to embrace automation and engage others to join in this work. He explains that there is a careful mix of tech-enabled services and humans in the loop that is required to be successful.
Wherever you are in your organization’s automation journey, there’s something for everyone in Navaneeth’s article. Check it out here.