Healthcare began standardizing electronic payment and remittance transactions decades ago, but the transition is far from complete. Providers may receive an electronic remittance while the actual payment arrives separately, paper EOBs still require intervention, and patient balances can trigger another round of statements and manual follow-up.
In this Office Hours session, Monte Sandler, COO of WebPT, joins Stuart Newsome to look at how healthcare payments have evolved, where manual processes still remain, and why solving them does not always require the latest AI technology. They’ll explore practical automation such as electronic posting, lockbox services, EOB-to-835 conversion, and more integrated approaches to patient payments, all with an eye toward reducing administrative work, improving cash flow, and making the payment experience easier for providers and patients alike.
Thursday, September 3, 2026, 12:00 pm PT / 2:00 pm CT / 3:00 pm ET
Learning Objectives
By the end of this session, attendees will be able to:
- Identify where paper and manual processes still persist across payer payments, remittance processing, and patient collections.
- Explain why receiving an electronic remittance does not necessarily mean the full payment workflow has been automated.
- Evaluate practical opportunities to modernize payment workflows through electronic posting, lockbox services, payment integration, and other forms of automation.