We’re excited to announce that Infinx debuted on the KLAS Research website in the robotic process automation (RPA) category for our Patient Access Plus prior authorization module with a straight A’s report card. This strong showing is a direct result of our focus on customer satisfaction.
Based on feedback from clients who currently use our prior authorization tech-driven solution, we scored 94 out of 100 points — one of the best scores in the category.
How We Excel At Prior Authorization Automation
In KLAS’ Customer Experience Pillars, measuring culture, loyalty, operations, product, relationships, and value, Infinx was the only vendor to score straight A’s. We’re the only vendor in the automation category that did not get a rating below an A in any pillar.
We are also the only company to get an A+ in the Loyalty category — which demonstrates our dedication to helping our customers improve their workflow and operations. This is a huge win for us and means that our solution is not only effective but customers are also seeing value from working with us.
What Does This Mean For Our Customers?
By permitting KLAS to contact our clients and conduct objective interviews, we’re making our customer experience available to the healthcare industry. We also review this feedback very carefully to continue to improve our current customers’ experience with our solution.
Implementing automation in the prior authorization workflow has not been easy, especially with many EHR and practice management systems on the market and disparate technology and clinical guideline adoption by payers. Due to this fragmented landscape, we supplement our technology with patient access, compliance, clinical and billing specialists to ensure our clients’ authorizations get taken care of. This complete coverage helps them schedule their patients in a matter of days versus weeks.
This matters to our customers because they can provide better care for their patients in a shorter amount of time, which leads to improved patient outcomes. They benefit from our continued focus on automating steps in the prior authorization workflow for simple imaging to complex orthopedic surgery procedures.
What Our Customers Are Saying About Our Prior Authorization Solution
The feedback we have received from our clients has been overwhelmingly positive. There is particular praise for our customer service, precision, timeliness, and the scope by which we are able to work with complex organizations. Here are some examples of provider commentary available on the KLAS website. Feel free to login to KLAS to review the 80+ commentaries available on their website, or ask us a report of recent feedback which we are permitted to share.
“There are always bumps in the road, but when there are issues, Infinx is more than willing to jump in immediately to get things resolved. Their customer service is really good. The vendor has worked through every problem that we have had. I really can’t say anything negative about Infinx.”
“The vendor has done really well in terms of finding out from an insurance provider exactly what the insurance company would need to proceed with the authorization or what is lacking in terms of information within our system. The vendor finds that information for us if we don’t provide them with that information.”
“The vendor’s biggest strength is their timeliness. They are just amazing in terms of turnaround times, checking insurance authorizations, and doing eligibility. The vendor is very timely. They are very persistent in terms of following up, and that saves time for my employees because they don’t have to jump through hoops or spend time on the phone trying to deal with insurance companies.”
“I am particular about how things are submitted and what is submitted to get things approved in terms of imaging, medications, and things like that. We have gone through a bit of a trial-and-error process, but the feedback I have gotten and the dedication I have seen from Infinx have been phenomenal. I have been very pleased with the work that they have done.”
Your Partner In Streamlining Prior Authorization Workflows For Your Organization
Infinx is proud to have scored so highly on KLAS for our prior authorization technology. This recognition is a testament to our team’s dedication to providing outstanding customer service and innovative products. We will continue to innovate in this Prior Authorization RPA category to help our customers increase patient volume and reduce patient access related denials. Reach out to us if you would like us to help your organization with prior authorization processing.