AUTOMATION AGENT
Automate prior authorization status follow-ups with ease
There may be times when staff initiate an authorization but lack the bandwidth to continuously check for updates—leading to delays and administrative strain.
Our Prior Authorization Follow-Up Agent bridges the gap by ensuring seamless tracking of already initiated authorizations.
This specific agent eliminates these inefficiencies by automating high volume status checks with accuracy through connections with payer portals and TPAs. This ensures real-time updates in your EMR, reducing administrative burden and improving workflow efficiency.
Part of Patient Access Plus, this agent works with the prior authorization initiation agent to perform authorization follow-ups in a way that aligns with your existing workflows.
automatic AUTHORIZATION UPDATES
Payer responses delivered directly to your EMR
Automatically track prior authorization requests and receive timely status updates—without staff intervention.
- Powered by a robust set of payer connections, the follow-up agent eliminates manual logins and authorization checks by pulling real-time updates directly into your system.
- Instant EMR updates ensure approved, denied, or pending statuses are reflected automatically, keeping staff informed.
- Scalable automation handles high volumes of authorizations, reducing administrative workload.
With near real-time updates, you can ensure accurate authorization tracking while reducing the need for manual follow-ups.
HOW IT WORKS
A fully automated solution for tracking authorization status
Once a prior authorization request is submitted, our automation agent takes over, ensuring timely updates and reducing manual effort.
EMR triggers prior authorization agent
When an authorization request status changes (e.g., Pending Review), the automation agent is automatically assigned the follow-up task.
Authorization status retrieval
The agent retrieves the latest status (Approved, Denied, or Pending) directly from the TPA or payer portal.
Instant system update
Your EMR is automatically updated with the latest authorization status, ensuring timely visibility for your staff.
Ongoing follow-ups
For unresolved cases, the agent re-engages at set intervals (e.g., every 6 hours) until a final decision is reached.
With continuous tracking and automated updates, your team can rely on authorization status without manual intervention.
