Scheduling Delays And Coding Backlog Resolved By Third-Party Support For Texas Radiology ​Group

Our customer is a radiology group operating in five locations in a medium-sized city in Texas. They offer patients a full spectrum of imaging technologies, from X-rays, MRIs, ultrasounds, CT scans to bone density screenings and advanced mammographies.

Staffing Shortage Causing Significant Patient Access Backlog & Scheduling Delays

The practice kept pace by providing its teams of board-certified radiologists and technicians with state-of-the-art facilities and equipment, but they struggled to recruit and retain qualified administrative staff from the limited local talent pool.

Because experienced medical coding, preauthorization, and billing professionals were scarce in the surrounding area, the practice’s customers endured a constant administrative backlog—often reflected in unfavorable patient feedback after vital imaging procedures were delayed or incorrectly denied by the insurance payers.

  • Insurance verification particularly affected by inconsistency in local talent pool
  • Prior authorizations lagged behind schedule—forcing rescheduled appointments or high priority procedures to be performed without proper insurance authorization.
  • Payment postings made by the in-house team ran on a 10-15 day backlog routine
  • ICD-10 coding bottlenecks created where almost 30% of medical records delayed over 48 hours

Infinx Chosen To Provide Customized End-To-End RCM Support

After conceding that having only in-house office staff was not sustainable, senior management began searching for a better alternative. After evaluating several vendors, they eventually turned to us to implement a custom-tailored, end-to-end RCM solution.

Initially, we established a Standard Operating Procedure, which outlined the client’s preferred ‘dos-and-don’ts’ for transactions with specific payors, including Medicare. After determining the required resources, we assigned several radiology, coding, and billing specialists from our existing team, and familiarized them with the customer via online training sessions. Our ramp-up process concluded with initial productivity targets for the first 30 days, with goals increasing beyond the following 30-90 days.

Insurance Eligibility And Prior Authorization Workload Reduced By 70% Due To AI + RPA Solution

Our insurance eligibility and benefits verification software verifies patients’ coverage rapidly through direct electronic integration with payers. Our prior authorization solution uses artificial intelligence to determine if authorization is necessary through a national database of payer rules. When needed, it submits claims to payer portals with robot process automation, reducing the manual workload by 70%.

We also use RPA for automated status checks, which allows our A/R personnel to only have to step in when handling exceptions, such as requesting additional documentation. Our human-assisted AI approach allows for 100% coverage of prior authorization cases, minimizing demands on the limited staffing pool.

Payment Posting Backlog Eliminated During PMS Migration

Our new partnership with this customer coincided with their planned transition to a new patient management software (PMS) system. We were able to successfully support them, as our specialists are familiar with most standard PMS platforms. During the transition, we solved the group’s 10-15 day payment posting backlog.

Scheduling Delays Reversed; Patient Access, Payment Posting, and Coding Backlogs Eliminated

The group’s issue with previous scheduling delays due to their lagging patient access process was finally eliminated. They saw the positive results and were extremely pleased about how easily our solutions had helped their offices’ workflow.

Let’s Optimize Your RCM Workflow

Schedule a call with our team to learn how our solution can help optimize your revenue cycle.

Schedule A Demo
      1. Loria K. Putting the AI in Radiology. Radiology Today, Vol. 19, No. 1, P. 10.
        Accessed on June 7, 2020.
      2. Carlson B. Molecular Diagnostics Market Now Larger than the Economies of 50 Nations, per New Report. Kalorama Information Website. October 30, 2019.
        Accessed on January 20, 2020.
      3. Atella V, Mortari A, Trends in are-related disease burden and healthcare utilization. Aging Cell, 2019 Feb; 19(1): e12681. Published online November 29, 2018. doi: 10.1111/acel.12861.
        Accessed June 1, 2020.
      4. Cohen R, Zammitti E. High-deductible Health Plan Enrollment Among Adults Aged 18-64 with Employment-based Insurance Coverage. Centres for Disease Control and Prevention NCHS Data Brief No. 317. August 2018.
        Accessed on January 24, 2020.
      5. PAMA Regulations, Important Update., Centers for Medicare and Medicaid Services.
        Accessed on January 28, 2020.
      6. 2018 AMA Prior Authorization (PA) Physician Survey. American Medical Association, Prior Authorization Research & Reports. 2019. file:///C:/Users/katem/Downloads/priorauth-2018%20(1).pdf.
        Accessed on November 23, 2019.
      7. Yu Y, MD. Transforming the prior authorization process to improve patient care and the financial bottom line. MGMA, Knowledge Expansion Insight Article, Reimbrusement.
        Accessed June 10, 2020.
      8. Finnegan J. MGMA19: No progress to fix prior authorization, as practice leaders say it’s gotten worse. Fierce Healthcare. October 16, 2019.
        Accessed June 8, 2020.
      9. 2019 CAQH Conducting Electronic Business Transactions: Why Greater Harmonization Across the Industry is Needed, p. 2. 2020.
        Accessed on January 30, 2020.
      10. Joint Authorship. Consensus Statement on Improving the Prior Authorization Process. American Medical Association. 2018.
        Accessed on January 22, 2020.
      11. Letter to the House of Representatives in support of Improving Seniors’ Timely Access to Care Act 2019 (H.R. 3107) from 370 Associations. September 9, 2019.
        Accessed on January 30, 2020.
      12. Livingston S, Luthi S. House Committee Throws Spotlight on Prior Authorization Burden, Modern Healthcare. September 11, 2019.
        Accessed on February 3, 2020.
      13. Ibid. 9.
      14. Industry Checkup: Measuring Progress in Improving Prior Authorization. American Medical Association. 2019.
        Accessed on February 2, 2020.
      15. Artificial Intelligence – What it is and Why it Matters. SAS Insights. 2020.
        Accessed on February 1, 2020.
      16. Siwicki B. At RadNet, AI-fueled Prior Authorization Tech Shows Promise, Healthcare IT News, Global Edition. May 6, 2019.
        Accessed on January 6, 2020.
      17. Napco’s iBridge Technology Named Top Innovation of 2014 by Security Sales & Integration Magazine – Recurring Revenue Model Makes iBridge a Top Choice for Security Dealers. January 13, 2015.
        Accessed on February 3, 2020.
      18. Integrating Prior Authorization Solution with Epic PMS While Protecting PHI at a Pennsylvania Hospital Group. Infinx Case Study. 2018.
        Accessed on February 2, 2020.
      19.  Implemented a Complete Overhaul of Revenue Cycle Management Program for Large Hospital-Owned Cardiology Clinic. Infinx/Enhanced Revenue Solutions Case Study. 2018.
        Accessed January 12, 2020.
      20. Ibid. 9.
      21. *******Chhaltralia V. What Does the Future Hold for Artificial Intelligence? Industry Analysis and Graphic, AI Business. March 22, 2018.
        Accessed on February 2, 2020.
      22. Maximize Hospital Revenue with a Holistic Insurance Discovery Strategy. January 7, 2019.
        Accessed on January 20, 2020.
      23. How Using Insurance Discovery Can Significantly Improve A/R, Infinx Blob. January 23, 2020.
        Accessed on January 23, 2020.
      24. 2018 Survey of America’s Physicians: Practice Patterns and Perspectives. The Physicians Foundation, Empowering Physicians/Improving Healthcare. 2019.
        Accessed on January 30, 2020.
      25.  New Findings Confirm Predictions on Physician Shortage. Association for American Medical Colleges. April 23, 2019.
        Accessed on February 1, 2020.
      26. Reporting appropriate use criteria in claims for Medicare Patients. American Medical Association. August 17, 2020.
        Accessed on August 19, 2020.

Infinx Prior Authorization and Revenue Cycle Management Solutions

Speed Up Prior Authorizations Using Automation and Artificial Intelligence

Accelerate your approvals, collect more revenue, and improve the patient experience

Schedule A Demo