For imaging organizations, January can create a patient access challenge long before the first patient walks through the door, leaving teams with a significant population that must be reverified once the new benefit year begins. Beth Darce describes the first weeks of the year as a particularly difficult period, with teams sometimes needing additional manual follow-up while payer systems catch up.
In this Office Hours, Beth joins Stuart Newsome to share the experience from an operational perspective: what problem the organization was trying to solve, how the work had traditionally been handled internally, and where that approach created pressure for staff, patients, and the revenue cycle.
LEARNING OBJECTIVES
By the end of this webinar, attendees will be able to:
- Recognize the operational challenges created when imaging schedules cross into a new benefit year, particularly when patients are already booked months in advance.
- Understand how reverification workload can affect staffing, patient communication, authorization, collections, and downstream revenue cycle performance.
- Evaluate when an internally managed reverification process may need additional support and what outcomes to consider when introducing a new operating model.