Annual insurance reverification can place enormous pressure on therapy organizations. Patient volumes remain high, payer requirements shift, and front-office teams must confirm coverage and benefits without disrupting scheduled care or creating unexpected financial issues for patients.

For a growing, multi-location organization, the challenge goes beyond completing a large volume of verifications. Success requires early planning, reliable reporting, clear ownership, and the ability to respond quickly when payer rules or anticipated volumes change.

In this Office Hours session, Brittany Lemoi, Revenue Cycle Director of Authorizations and Verifications at Ivy Rehab, will share how her team approaches reverification across a nationwide therapy network. She will discuss the operational challenges Ivy faced, how its collaboration with Infinx has evolved, and what both teams have learned about building a more scalable and consistent process.

The conversation will also explore how thoughtful preparation and ongoing communication can reduce the burden on front-office staff while supporting a smoother financial experience for patients.

Thursday, August 13, 2026, 11:00 am PT / 1:00 pm CT / 2:00 pm ET

Learning Objectives

By the end of this session, attendees will be able to:

  1. Identify the operational challenges that make annual reverification particularly difficult for growing PT, OT, and speech therapy organizations.
  2. Recognize the planning, reporting, and collaboration needed to manage reverification across multiple locations and changing payer requirements.
  3. Evaluate how the right external partnership can support scalability, problem-solving, and a more consistent experience for staff and patients.

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