A 340-bed Georgia health system with $362M in net revenue and operating on Cerner was focused on improving charge capture accuracy and strengthening revenue integrity performance across a high volume of claims.
To better understand where reimbursement opportunities and operational gaps might exist, the organization partnered with Ni2 to conduct a comprehensive charge capture optimization assessment across more than 249,000 claims over a 12-month period.
The Challenge
Charge capture optimization strategy & results
The Infinx Ni2 team conducted a 100% charge capture audit using its “ChargeView” AI-powered proprietary platform. Ni2’s team owned the data extraction, medical records reviews, and assessment analysis.
After the assessment, Ni2 implemented best-practice workflows with client clinical departments to fix root cause drivers and eliminate missed charges.
The service required no budget because all fees were fully contingent on delivered client net benefit.
- 100% charge capture audit
- Implementation of best-practice workflows
- Identification and remediation of root cause drivers
- Contingent pricing model requiring no upfront budget, with fees based entirely on delivered client net benefit
The Results
Financial impact
The initiative helped the health system strengthen revenue integrity performance by identifying reimbursement opportunities and improving charge capture accuracy.
- $5.7 million assessed revenue lift
- 1.6% of total net revenue
Operational improvements
The engagement supported workflow optimization efforts designed to improve charging consistency and strengthen long-term operational performance.
Identify Gaps → Implement Improvements → Optimize Charge Accuracy
- 50 workflow and operational initiatives resolved
By partnering with Ni2, the organization implemented workflow improvements that delivered measurable financial results and long-term operational value.
Client Quote
“Ni2’s Charge Capture Optimization & Strategic Pricing initiatives have been very successful, exceeding targets and expectations.They have served as a trusted resource and wealth of industry and technical knowledge for questions outside of their contracted scope.”
— Client, Director of operations
“The Ni2 team are excellent communicators, facilitate efficient decision-making & project management practices, and have consistently met many tight deadlines. I much appreciate the service and partnership”
— Client, Director of operations
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We work alongside your team to streamline workflows, boost performance, and grow—without stretching internal resources. See how at www.infinx.com/request-a-demo.