Inclusive. Compassionate. Personalized
Automate patient scheduling with unmatched speed and empathy
Front offices and contact centers are swamped by call volume, long hold times, and high abandonment rates, leading to lost appointments and frustrated patients. Staffing shortages and escalating administrative costs compound the problem, while manual scheduling creates downstream denials when details are missed.
Our Scheduling Voice Agent handles complex, messy conversations end-to-end. It understands intent, de-escalates frustration, supports multi-party scheduling scenarios, and completes reschedules, cancellations, and confirmations without human intervention.
It plugs into your existing telephony (CCaaS) and EMR to surface real-time availability and write back appointments, extending capacity 24/7.
AI Agents + Contact center Representatives
AI voice agents with backup, so every call gets covered
Teams get immediate capacity relief and patients get instant, empathetic service. What once took multiple calls and long holds now completes in a single, human-like conversation with measured gains in automation and booked visits.
Take the pressure off your team
- Agents automate 80%+ of routine calls to reduce manual workload
- 24/7 coverage ensures every call gets answered, no matter when it comes in.
- Instant pickup and massive concurrency eliminate hold times.
Get more patients on the books
- 5–10% increase in scheduled appointments by making it easier to book.
- Fewer abandoned calls mean more patients follow through.
- No more phone tag. Calls are completed in a single, human-like conversation.
Deliver a better patient experience
- Consistent, empathetic service every time—day or night.
- Multilingual support (e.g., English/Spanish) meets patients where they are.
- Handoffs to live reps for full-service scheduling when needed.
Agents can route calls to our contact center, so there’s always a representative on standby in case any issues arise, giving you wraparound support, specialty-trained scheduling staff, and guaranteed operational uptime.
Metrics that matter
AI that delivers real impact, by the numbers
81%
end-to-end call automation (in-scope)
5-10%
increase in appointments
50%
decrease in contact center volumes
90%
reduction in answering service volumes
HOW IT WORKS
From patient request to booked appointment, in seconds
The Scheduling Voice Agent uses layered intelligence to identify intent, gather required details, and complete scheduling tasks without rigid menus or manual setup.
Understand & triage
Listens in natural language, detects intent (schedule, reschedule, cancel, confirm, directory/triage), supports multi-party calls (e.g., caregiver + interpreter), and calmly defuses confusion.
Orchestrate availability
Retrieves real-time provider slots from the EMR (including specialty- and provider-specific rules) and proposes best-fit times; operates inbound and outbound.
Confirm & write back
Captures required details and books directly in the EMR. If an exception arises, it hands off to live staff or an outsourced team with full context.
The agents are ready for secure integration with your CCaaS and EMR; deploy after-hours first, then scale to 24/7 coverage.