Revenue cycle leaders often live in the metrics: days in A/R, cash collections, denials, cost to collect, productivity, and authorization performance. But from the CFO seat, those numbers are more than operational scorecards. They are signals that help explain cash performance, reveal structural risk, shape investment decisions, and support the financial strategy of the health system.
In this Office Hours session, Jon Vitiello, SVP & CFO at St. Luke’s Health and Infinx Advisory Board member, joins Stuart Newsome for a CFO-level conversation on how revenue cycle performance connects to the broader financial picture. The discussion will explore why finance and revenue cycle teams can sometimes operate from different views of the same data, and why that disconnect matters when organizations are estimating net revenue, managing cash flow, evaluating cost to collect, or responding to payer behavior.
Jon will also discuss how signals inside revenue cycle operations — staffing gaps, process breakdowns, payer changes, front-end friction, Medicare Advantage trends, data integrity issues, or communication delays — can create downstream financial impact when leaders do not see them early enough or interpret them correctly. The conversation will connect those issues to practical strategy: when to reduce expense, when to invest in technology or staffing, how to structure accountability for transformation, how to think about outpatient growth, and why patient access is becoming a critical part of both financial performance and patient experience.
Attendees will come away with a CFO perspective on how to turn RCM metrics into strategic insight, strengthen alignment between finance and revenue cycle, and use operational visibility to make better decisions across the health system.
Thursday, May 28, 2026, 11:00 am PT / 1:00 pm CT / 2:00 pm ET
Learning Objectives
By the end of this session, attendees will be able to:
- Identify where finance and revenue cycle teams may interpret the same metrics differently and why that disconnect can affect revenue estimates, cash flow, and financial planning.
- Recognize RCM performance signals that may indicate broader structural or financial risk, including payer behavior, Medicare Advantage growth, staffing gaps, process breakdowns, and unreliable data.
- Evaluate revenue cycle investment decisions through a CFO lens, including cost to collect, transformation accountability, patient access performance, and the shift toward outpatient-driven operations.