Clean data in, faster revenue out

Reduce manual document work, prevent downstream rework, and keep your system of record clean — across patient access, billing, payer follow-up, charge integrity, and pharmacy workflows.

Processing Time Document Capture Gen AI Platform & Referral Management | Infinx Healthcare 85% • Manual Work Document Capture Gen AI Platform & Referral Management | Infinx Healthcare 70% • Document Errors Document Capture Gen AI Platform & Referral Management | Infinx Healthcare 60%

Results vary by workflow and baseline. We validate targets during discovery.

Performance snapshot

Impact at a glance

70–75%

Straight-through processing in typical document mixes

7–10%

Processing time per page

85%

Less manual intervention — large imaging network case study

30–45%

Inbound faxes processed daily (platform throughput)

Actual results depend on document mix and workflow scope; we validate baselines before committing to targets.

Why it’s different

Why this works at enterprise scale

Plenty of tools can read documents. The hard part is keeping work moving across teams, systems, and exceptions — without creating more cleanup downstream.

System-of-record integrity

Data is validated before it lands in your EHR, PM, or billing system, reducing downstream corrections and rework.

Agentic connectors across workflows

Platform-native agents structure the data; workflow-specific entry agents place it into the correct fields and records — so teams aren’t stuck copy/pasting.

Governed execution

Exception handling, QA, audit trails, and telemetry are built into the operating model so performance stays reliable as volumes and variability scale.

Value drivers

Where the value comes from

Document Capture Plus typically delivers value through three outcomes:

Reduced manual document handling and routing time

Intake, classification, and extraction remove the busywork of sorting and rekeying — so teams get capacity back.

Fewer missing-document holds

Routing and validation catch missing or inconsistent information earlier, so cases don’t sit in limbo waiting for the next piece of paper.

Improved downstream throughput

Cleaner data in the system of record helps authorization, scheduling, billing, charge entry, and payer follow-up move faster with fewer stalls.

The real problem

It isn’t fax. It’s interoperability.

Revenue cycle work depends on information moving between parties that do not share systems.

Even when your internal systems are modern, the “edges” of the revenue cycle still run on documents. That’s where work slows down, errors creep in, and teams lose visibility. Document Capture Plus is built to make those handoffs clean, trackable, and easier to automate.

The platform

Runs on the Infinx Healthcare Revenue OS

Document Capture Plus is a part of our broader operating system. Our operating system coordinates AI agents, workflow automation, integrations, and human-in-the-loop revenue cycle specialists inside governed workflows.

That’s what makes it reliable at enterprise scale: clear exception routing, quality controls, audit trails, and real-time telemetry, so you can see what’s automated, what required human expertise, and what’s still waiting.

Trust & control

Transparency you can trust: what’s automated vs what’s reviewed

Document workflows have edge cases. We design for that.

high-confidence work

Agents Do The Work

  • Work that runs without human intervention:
  • Packet splitting and document classification
  • Field extraction and normalization
  • Rule-based validation and routing

EXCEPTIONS

Human-in-the-loop

  • Cases where specialist review protects accuracy
  • Low-confidence reads, messy scans, handwriting
  • Missing identifiers, multi-patient documents
  • QA rules and escalations you define during onboarding

Closed-loop improvement

The same exception patterns that slow you down today become routing rules and validation checks that reduce repeat work tomorrow.

Get started

Make document-based workflows predictable

We’ll start with one outcome lane, map what’s automated vs what routes to specialists, and align on the metrics you’ll use to prove impact in the first 60–90 days—based on your baseline.