AI agents aren’t just the next card in the deck—they’re reshaping how the game is played. While they may lack a physical form, these intelligent agents can perceive, reason, and act—handling routine tasks, making data-driven decisions, and collaborating seamlessly across your digital systems.
In this session, Stuart Newsome, CPCO, VP of RCM Insights at Infinx, will deal out the winning hand by revealing how AI agents are revolutionizing healthcare operations. You’ll learn how to stack the deck in your favor by understanding what powers these agents, how they play together (with each other and your team), and where to place your bets for the greatest impact.
We’ll also examine the anatomy of AI agents—not through a scalpel, but through smart analogies that show how these invisible coworkers see, think, act, and listen within your tech ecosystem.
Learning Objectives
- Define the core characteristics of AI agents and explain how they differ from traditional automation tools like RPA, scripts, and rule-based bots.
- Describe the “anatomy” of AI agents using practical analogies to understand how they perceive input, make decisions, and take action within healthcare IT systems.
- Identify key use cases where AI agents can support healthcare operations, including revenue cycle management, patient access, and workflow optimization.
- Understand how AI agents collaborate—both with other agents and with human staff—to orchestrate complex tasks across digital ecosystems.
- Evaluate their organization’s current AI adoption level and identify strategic steps to remain competitive with payer technology and staffing pressures.