Managing a coding team in today’s revenue cycle landscape is no small task—especially when that team is remote, the claims are complex, and the pressure is high. In this Office Hours session, Jessica Watson, Facility Coding Manager at Infinx, joins host Stuart Newsome for an unfiltered look at what makes an RCM coding leader effective.
Jessica shares how she balances performance metrics with coder wellbeing, builds a culture of transparency and accountability across remote teams, and addresses common pitfalls like documentation ambiguity, productivity burnout, and denial patterns. Jessica breaks down what it really takes to build trust, accuracy, and efficiency in a modern coding department.
Whether you’re leading a coding team or just want to understand what “good” looks like in the world of facility coding and revenue cycle management, this episode delivers real-world tactics and frameworks you can use today.
Learning Objectives
- Learn practical leadership techniques to improve performance, engagement, and accountability within remote or hybrid coding teams.
- Identify and address common operational pitfalls that impact coding accuracy, productivity, and downstream revenue cycle performance.
- Explore communication frameworks and tooling that support coder education, QA, and escalation—without micromanaging or burnout.
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