When referring physicians initiate prior authorizations, rendering providers are often left chasing status updates, correcting missing information, and managing delayed appointments. Imaging centers, labs, ambulatory groups, and specialty providers frequently lack clear visibility into whether an authorization is in place.

In this Office Hours session, Jonathan Aguiar, Senior Solutions Engineer, walks through prior authorization verification and demonstrates how the Follow Up AI agent works within the workflow. You will see how cases move through entry and validation, triage, payer review, pending initiation outreach, exception handling, and final status.

The demo highlights how the follow-up AI agent monitors payer portals, tracks authorization status, and escalates exceptions, while outreach specialists coordinate with referring providers when initiation is missing. Together, automation and human intervention create structure and accountability in a process that is often fragmented and manual.

If prior authorization verification is slowing scheduling, increasing staff workload, or creating cancellation risk, this session will show a more organized and reliable way to manage it.

Learning Objectives

  1. Understand how prior authorization verification flows from intake through final status, including triage, payer review, and outreach.
  2. Identify how the follow up AI agent automates portal monitoring and status tracking while specialists manage provider communication.
  3. Recognize how improved authorization visibility reduces cancellations, supports faster scheduling, and protects revenue.

Thursday, February 26, 2026, 11:00am PT / 1:00pm CT / 2:00pm ET

Register Now