Coming to you live from the Oregon HFMA Winter Conference, we will discuss observations drawn from Office Hours, the Infinx thought leadership forum where healthcare leaders regularly explore the realities of change across revenue cycle operations.
Across these conversations, artificial intelligence consistently emerges as the anchor that connects common themes involving workflows, staffing models, compliance pressures, and technology adoption, while accelerating both progress and tension.
The discussion will focus on how change is experienced in practice, why some areas of healthcare evolve rapidly while others remain resistant, and how teams are affected operationally and emotionally along the way. Grounded in real conversations and lived experience, the goal is to offer a realistic perspective on navigating change while helping organizations and their teams adapt with confidence and clarity.
Learning Objectives
- Recognize how augmented intelligence has become a recurring thread influencing change across healthcare revenue cycle operations.
- Identify common patterns in how change affects workflows, staffing, and the day-to-day experience of healthcare teams.
- Reflect on why the pace of change varies across healthcare and how leaders can better support teams navigating ongoing transformation.
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