Ensuring complete and accurate charge capture requires more than just technology—it demands cross-functional collaboration, data-driven insights, and expert training. This session highlights how Sentara Health integrates RCM, IT, and clinical teams to ensure revenue opportunities are captured without disrupting patient care or operational workflows.
Key Discussion Points:
- How Sentara discovered missed charges (e.g., radiology scans missing contrast charges, blood product administration fees) and implemented system-wide changes to prevent revenue loss.
- The importance of bringing in clinical experts and securing buy-in from physician champions before rolling out changes system-wide.
- Why securing executive leadership support is key to navigating workflow resistance, compliance concerns, and IT bottlenecks.