PRIOR AUTHORIZATION FOR LABS
A service-driven model built for lab authorization success
Infinx Prior Authorization for Lab delivers end-to-end prior authorization services designed specifically for lab ordering and testing workflows. Previously known as Glidian, purpose-built for lab prior authorizations, this service is now integrated into Infinx, bringing proven execution, national scale, and deep payer connectivity under one unified offering.
Labs face a different authorization challenge than most provider groups. Orders come from many referring practices, test requirements vary by payer and plan, and documentation often lives outside the lab. Infinx is built to handle that complexity. We manage policy-driven submissions, coordinate documentation needs with ordering offices, and follow up through resolution so your staff is not stuck navigating portals or chasing updates.
With a service engine that processes more than 1 million authorizations annually across all 50 states and supports 92,000+ providers, Infinx brings consistent performance and clear visibility across your test menu, ordering sources, and payer mix. The result is fewer delayed or canceled tests, fewer authorization-related denials, and stronger revenue capture for labs and providers.
WHY THIS WORKS FOR LABS
Designed around lab reality, not a generic authorization workflow
Built for complex, policy-driven testing
We support lab-heavy authorization needs, including diagnostic and genetic testing where medical policies, ICD-10 specificity, and documentation requirements can change by payer and plan.
Built for high-volume ordering
Labs often manage authorizations across thousands of ordering providers and locations. We standardize intake and workflows so volume does not create backlog.
Built for “outside-the-lab” documentation
When clinical notes, indications, or prior results sit with the ordering provider, we coordinate outreach and retrieval to keep requests moving.
Built to prevent downstream disruption
Faster, cleaner authorizations reduce delayed draws, rescheduled collections, and send-out testing delays that impact patient care and revenue.
HOW IT WORKS
We manage lab prior authorizations from intake to resolution
Infinx Prior Authorization for Lab runs the full workflow on your behalf, with lab-specific controls for speed, accuracy, and visibility.
1. Lab-ready intake
Submit requests through the method that fits your operation, including direct integration, secure file upload, or manual intake. We align intake to your test menu, ordering sources, and required fields.
2. Policy-aware submission and follow-through
Our specialists route each request to the correct payer pathway, validate required data, manage documentation requests, and follow up through resolution. When information is missing, we coordinate directly with the ordering provider office.
3. Clear status visibility
for lab teams
Your team gets timely updates on approvals, denials, and requests for additional information, with a centralized view across orders and payers. This helps reduce manual rework and prevents tests from stalling.
AUTOMATION CAPABILITIES
Smarter workflows that reduce manual touches
Infinx Prior Authorization for Lab combines experienced specialists with workflow automation and payer connectivity to streamline each step of the process. For labs, this translates to fewer handoffs, fewer preventable errors, and more predictable turnaround.
Seamless payer connectivity
Direct connectivity across thousands of payers helps route requests efficiently and reduces portal switching.
Continuous status monitoring
We monitor status changes and documentation needs to keep requests moving and reduce backlog.
Cleaner submissions for fewer delays
Workflow checks help reduce missing information and common submission errors that can lead to delays or denials, especially for policy-driven testing.
MORE WAYS WE SUPPORT LABS
Prior authorization is one part of a broader lab support model
Infinx Prior Authorization for Lab is a high-impact starting point, but many lab groups partner with Infinx for broader, end-to-end operational support. As volumes grow and payer requirements change, we can help streamline upstream and downstream work that impacts turnaround time, denials, and cash flow.
End-to-end lab revenue cycle management support
From intake through payment, we help reduce friction across the workflows that drive timely reimbursement and fewer avoidable write-offs.
Document capture and workflow readiness
We help ensure orders, clinical documentation, and supporting records are organized and accessible, so submissions are cleaner and requests move faster.
Contact center services
Our teams can support patient and provider communications, status updates, scheduling coordination, and other high-volume interactions that keep lab operations moving.
Specialized pathology billing
For pathology and related diagnostic services, we provide specialized billing support aligned to the complexities of pathology coding, documentation, and payer rules.
DOCUMENT CAPTURE PLUS FOR LABS
Get lab orders and supporting documents intake-ready, fast
Labs win or lose time and revenue in the first mile, when orders, insurance cards, clinicals, and pathology documentation arrive across fax, portals, and disparate provider offices. Document Capture Plus turns that unstructured intake into clean, usable data, then routes it into your downstream systems so work does not stall, including critical workflows like prior authorization submission and follow-up.
Capture and classify lab intake automatically
Document Capture Plus recognizes and sorts common lab and pathology document types, including lab orders, insurance cards, prior auth forms, and patient forms. This reduces manual triage and keeps requests moving without staff jumping between queues.
Extract the identifiers labs need to keep work moving
The platform pulls key data points used to match, accession, and progress work, then validates what it can up front to reduce rework later. When confidence is low, it routes the record to a review workflow, so exceptions get handled cleanly.
Route to downstream workflows
Using HL7 and APIs, Document Capture Plus routes lab orders and documents into LIS/EMR workflows for accessioning, billing, and prior auth, speeding submissions and follow-up.
Prevent duplicate work
Labs often receive add-on documents after the initial order, like clinical notes or additional lab results. Document Capture Plus can match these to the existing case using unique identifiers, reducing duplicate work and keeping the record complete.
Proactive defense of revenue
For billing-adjacent workflows, Document Capture Plus can extract charge and demographic fields commonly tied to lab and pathology billing workflows, including accession number, CPT, ICD, units, and account identifiers. This reduces manual entry and improves auditability.
Support downstream billing readiness
For billing-adjacent workflows, Document Capture Plus can extract charge and demographic fields commonly tied to lab and pathology billing workflows, including accession number, CPT, ICD, units, and account identifiers. This reduces manual entry and improves auditability.
We are proudly SOC2 Type 2 and HITRUST certified, and HIPPA Compliant.
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