As a long-standing partner, OSS Health continues to lead by example. Their Patient Access Director, Danelle Newman, was featured in HFMA’s *Voices in Healthcare Finance* podcast.
In an interview starting at the 10:10 mark, Danelle discusses how OSS Health tackled the challenge of staffing shortages by outsourcing prior authorizations—while still maintaining control over urgent and stat cases.
She offers insight into:
- Navigating bottlenecks in prior authorization workflows
- Balancing oversight with efficiency through vendor partnerships
- Sustaining operational flexibility during staffing disruptions
- Maintaining strong communication across teams
Listen to the episode (skip to 10:10 for Danelle’s segment)