Infinx’s Commitment to Our Customers and Partners During the COVID-19 Crisis

These are unprecedented times—people are continuing to self-isolate and healthcare providers and first responders are continuing to grapple with providing care and staying healthy themselves.  We are actively working to ensure our service continuity and quality as we continue to monitor the global pandemic and the social impact of coronavirus disease 2019 (COVID-19).

Whether you are already a customer or partner with Infinx or are in need of scaled revenue cycle management (RCM) support, know that we are part of the healthcare community and are committed to supporting you and your business throughout the public health emergency (PHE)  and beyond.

How We Can Help

How is Infinx responding operationally?

We continue to closely follow all government updates and CDC recommendations to safeguard our employees and, depending on local communities’ restrictions, are requiring employees who are ill, have returned from high-risk countries, or who have been in contact with someone who has the virus, to self-quarantine and work from home.  Infinx has contingency plans in place to ensure that we continue to offer our clients the same high level of service to which they are accustomed throughout this evolving situation. 

My staff is overwhelmed.  How can Infinx help?

We understand that coding and claims processing don’t feel like top priorities right now but keeping up on current billing will save untold problems and missed revenue down the road.  Infinx is available to support your billing team in all processes required to file error-free claims.  We have the ability to scale up as necessary to seamlessly meet all of your billing needs.

How can we avoid getting behind in our AR and collections?

With ‘all hands on deck’ during this pandemic crisis, day-to-day operations are bound to slip.  As the emergency is passing, previously postponed care is now being scheduled (elective surgeries and non-emergent or preventive care)  and revenue will need to be collected.  This could prove to be insurmountable if current AR’s aren’t being continually worked.

If like many organizations, your hospital or group has been laser-focused on what’s currently happening, Infinx offers aging AR management services that can clean past outstanding revenue so that your team can hone in on the immediate need and not be overwhelmed when returning to old, stale claims and denials.  Infinx is available to scale up your AR team for the foreseeable future.

During this COVID-19 crisis, we are offering contingency pricing, with no upfront fees, of our AR Optimization Solution to help generate additional revenue from your aging AR during this time.

The CDC remains your best resource for COVID-19

The COVID-19 situation continues to quickly evolve. Go to the CDC website for the latest information on COVID-19, including how to protect yourself and what to do if you are sick.

Please visit our COVID-19 Resource Center for the latest information on telehealth, operationalizing recovery, and coding and billing changes that relate to the coronavirus.  We are committed to keeping you informed and up-to-date.

For now and into the future, we are here to support you with outsourced operational solutions that include coding, billing, and AR management.  Should you have any questions or concerns, please contact us.

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