Chesapeake Medical Imaging (CMI) is a physician-owned, 12-location radiology group based in Maryland. Known for its commitment to clinical excellence and fast, patient-friendly service, CMI offers a full range of diagnostic imaging services including MRI, CT, ultrasound, and X-ray. With a high volume of referrals from independent and hospital-affiliated providers, CMI has built its reputation on rapid scheduling, fast report turnaround, and personalized care.
Challenges: Manual Processes Were Slowing Things Down
CMI’s legacy workflow relied on faxed scripts, paper-based orders, and manual entry—causing delays in prior authorizations and patient scheduling. With growing volumes and rising competition, the team needed to modernize without increasing headcount.
Solution Implementation: A Fully Digital Workflow Powered by ScriptSender & Patient Access Plus
CMI implemented a fully integrated solution:
- ScriptSender digitized the order intake process, converting EMR print commands into structured digital orders sent directly into CMI’s RIS.
- Infinx Patient Access Plus received those digital orders and initiated prior authorizations instantly via secure API, eliminating the need for staff to manually submit requests.
Results: Scalable Growth Without Additional Headcount
- Volume Growth: Prior auth cases increased from 800 to 2,200 per month
- Turnaround Time: Reduced from days to hours
- Staffing Impact: No additional hires required to handle increased workload
- Workflow Integration: Live status updates flow directly into the RIS
- Patient Access: Automated patient calls are triggered immediately upon order intake
Custom Configurations: Tailored Integrations to Match Clinical and Administrative Needs
- ScriptSender added a custom disclaimer to web orders allowing CMI to modify imaging protocols
- Infinx configured payer-specific rules to bypass unnecessary authorizations
Partnership Insights: A Responsive, Long-Term Collaboration
- Real-time demo capabilities enabled instant adoption by referring providers
- Long-term continuity: Same dedicated teams from kickoff to today
- Shared commitment to adaptability, responsiveness, and patient-first outcomes
“This isn’t just automation—it’s acceleration. We grew 20% without growing our team. Without ScriptSender and Infinx, that wouldn’t have been possible.” — Tom Marshall, Chief Marketing and Business Development Officer, Chesapeake Medical Imaging
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