In this Office Hours episode, we sit down with Christina Harkins, Senior Revenue Cycle Manager at Infinx, to explore how data-driven insights transform communication, strategy, and performance across every layer of the revenue cycle. With experience in client-facing roles, practice management, account management, and operations, Christina offers a rare 360-degree perspective on what truly matters when managing complex RCM workflows.
This session goes beyond a surface-level discussion of tools or dashboards. Christina shares how meaningful analytics—when thoughtfully presented—can illuminate operational health without overwhelming users with noise. She discusses the art of tailoring data to unique practice needs, supporting strategic decisions while acknowledging that no two healthcare organizations are alike.
Join us as we unpack how analytics platforms like ARDM and IWS can help unify cross-functional teams, break down silos, and create more intelligent, responsive RCM operations.
Learning Objectives
- Identify key data elements that drive visibility and performance across operations, client success, and account management.
- Understand how flexibility in analytics platforms supports tailored insights for diverse practice types and business models.
- Explore how unified dashboards like ARDM and IWS can bridge gaps between RCM strategy and day-to-day execution.
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