In today’s healthcare landscape, organizations and providers will have to compete on outcomes and value, as well as customer service. With an abundance of choices, patients can easily move between providers when their needs aren’t being met.
As we move through 2021, we find ourselves still combating the COVID-19 pandemic that has changed our healthcare delivery system and significantly altered our lives. With that as our foundation, we look at several categories of essential trends that will impact the patient experience in 2021 and beyond.
In the process, we also look at how to capitalize on new and expanding technologies that bring profound improvements in the complicated patient-centric marketplace?