A Deep Dive: Improving Your Radiology Collections from Aged AR

With the average insurance denial rate at greater than eight percent and missed or abandoned claims eroding net patient revenue by 3-5%, radiology providers and their hospital partners should be keen on improving their systems to remain competitive in 2019 and beyond. According to recent Black Book Market Research, 80% of hospital leadership is vetting or considering vendors for RCM in the coming fiscal year.

The reason is simple; 90% of claim denials are preventable. Hospital and physician leadership are seeing the profound benefits of outsourcing their aged AR management process to preserve and maximize their healthcare payment life-cycle. By reducing the ongoing challenge of collecting on aged AR, they are more fully able to concentrate resources on better patient experiences leading to higher profitability across the board.

Current Challenge for Radiology Aged AR Collections

Once an insurance claim has been denied, an intense manual effort must be initiated to determine follow-up procedures and collect the required information to resubmit the claim. Additionally, insurance payers have created roadblocks with changing, complex guidelines and time limits that contribute to the denials landscape.

Whether a stand-alone imaging center or a hospital-based radiology department, the technical reasons for denials are largely the same:

  • Missing insurance verification
  • Missed filing deadlines
  • Claim errors
  • Inaccurate coding
  • Missing documentation
  • Incomplete prior authorizations

What’s needed is a complete resolution that yields results quickly and is cost effective for the bottom line. A true AR solution would use advanced automation, coupled with seamless integration and domain expertise to collect aging amounts due while also improving billing processes, decreasing denials, and ensuring accurate coding for future reimbursement.

Solving Your Aged AR and Denial Problems

When considering an outsourced solution for improving your radiology billing and collections, look for an organization with proven results that uses forward-reaching technology and a hands-on approach. Recovery rates and aged AR liquidation percentages achieved by an outsourcing vendor are critical, but they must also be adept at providing in-depth education and training on front office functions (i.e., insurance verification, prior authorization), as well as provider documentation practices and regulatory compliance issues.

A vendor, with fresh eyes, can determine root causes through an in-depth analysis of the aged AR and denied claims. They then can develop a multi-dimensional and robust resolution that identifies both a short-term collections fix and longer-term healthcare payment life-cycle solutions to prevent the future backlog from building up in the aged AR.

A solid vendor workflow focused on reducing existing aged AR and functioning as a seamless extension of the existing revenue cycle management function would include:

  • Automated data analysis and recapture predictions
  • Denials prioritization
  • Consistent, fast recovery and liquidation
  • Frequent follow up by highly trained billing specialists
  • Ongoing analytics measurement and reporting

Expected Results for Radiology Aged AR Billing and Collections

So what can be expected from engaging with a knowledgeable outsourcing partner? Swift and significant reduction in
> 90+ AR, substantial improvement in the turnover ratio, and better cash flow/bottom-line results. Not only does this contribute to keeping an organization financially sound, but using viable, up-to-date financial information will be helpful when negotiating future third-party contracts and reimbursement rates with the various insurance carriers.

Recognizing the maximum reimbursement for the services performed through faster liquidation, reduced aging, and higher recovery rates will pass benefits directly to the bottom line quickly and efficiently. Then you and your organization can focus on what lies ahead.

Contact Infinx today to see a demo and discuss the benefits we could offer your organization.

About the Author

Infinx Healthcare provides innovative and scalable payment lifecycle solutions for healthcare practices. Combining an intelligent, cloud-based platform driven by AI with our trained and certified coding and billing specialists, we help clients realize revenue, enabling them to shift focus from administrative details to billable patient care.

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