Infinx’s A/R And Denials Management Solution Increases Collections By Over 23% For A Large Cardiology Group

One of our long-standing clients, a multi-facility cardiology group based in the greater Houston area, was looking for ways to increase their collections and reimbursements from their aging A/R and decided to implement the Accounts Receivable & Denials Management (ARDM) solution from Infinx’s RCM Platform. With ARDM, they experienced the power of a curated knowledge base of predictive artificial intelligence (AI) capabilities that prioritizes the order and approach of claim resolution to ensure maximum dollar recovery.

 

By accessing real-time analytics and predictive insights into recovery efforts, collections were improved and their A/R inventory was reduced to impact their overall revenue positively.

 

Onboarded The Cardiology Group With ARDM

 

With several hospital-centric locations, the cardiology group has a high-acuity patient base and performs a significant number of advanced procedures, both diagnostic and curative. With a full complement of cardiovascular procedures, electrophysiology, and advanced imaging, including PET and nuclear imaging, our client is dedicated to improving their overall reimbursement, as well as meeting corporate objectives.

 

With a successful history already in place following two years of revenue cycle management (RCM) engagement, including coding, billing, and A/R denials management, we onboarded the cardiology group with our ARDM solution.

 

Scalable Option That Coupled AI-driven Technology With Experienced Billing and A/R Specialists

With an expanding business and growing A/R inventory, coupled with an excessive amount of time and resources being used for status checks and follow-up, the cardiology group was invested in finding a solution that allowed bringing advanced automation through smart prioritization to the task. They saw an opportunity to improve financial result while also increasing data analytics that would be especially useful in monitoring the project’s success.

We aligned with our client that using a manual A/R system made it difficult to prioritize an unpredictable workflow, leading to slow collections and revenue leakage.

We also identified that the slow completion of medical records added to the time necessary to file claims and negatively impacted the aging results. Consequently, the cardiology group had an A/R inventory that included 18% in the 120+ days category; the goal for the their specialty and payer mix was to bring it down to 10-12%.

Ultimately, they wanted a scalable option that coupled AI-driven technology with experienced billing and A/R specialists to handle the full breadth of their claims management system, including any outliers or problem claims — and they wanted to see swift results.

Introducing ARDM

While we had excellent results with the cardiology group historically, by implementing ARDM in its full capacity, the proprietary software and certified billing and coding specialists came together to identify the next best action to resolve each claim automatically. Using predicted recovery methodology, smart prioritization, and machine intelligence powered by a maximum dollar strategy, We were able to focus on follow-up activities, such as denials management, that optimized cash flow while meeting timely filing deadlines.

As a long-standing client, we knew where to focus our efforts, which directly impacted cost expenses, such as testing agents and medications, so that dollar amounts were collected quickly to offset the potential loss. Additionally, we were able to help the cardiology group improve their timely submission of medical documentation critical to the ARDM effort.

Our ARDM Solution is fully integrated to bring strong value and an improved bottom line through AI, Machine Learning-led prediction, robotic process automation, and tech-enabled support.

—Navaneeth Nair, Chief Product Officer, Infinx

Positive Results

ARDM results were phenomenal — in the first two months alone there were significant improvements, including:

• HIGHER MONTHLY COLLECTIONS
  $288,636 (+23.20%) Absolute: Average Monthly Collections increase

• HIGHER NET COLLECTION RATE
  Improved from 92.6% to 96.4%

• REDUCED AGING
  Aging >120 Days as a % of Total Outstanding A/R improved within two months from
  18.1% to 11.8% A/R > 120 as % of Total /AR

Full Time Adoption of ARDM

After the pilot phase, ARDM was adopted as the cardiology group’s full-time A/R management software solution, with additional improvements
targeted throughout the inaugural year. With monthly gross billings between $3.5 million and $5.0 million, the leveraging of AI, automation, and billing specialists allowed our client to capture more revenue and write-off less due to timely filing mistakes or collections lapses.

Through the technological advances brought by AI driven automation and predictive analysis, A/R can be prioritized using our Maximum Dollar Strategy module that allows efforts to focus on follow-up activities with the most opportunities for success. Additionally, denials can be analyzed and processed efficiently with human intervention only required for more complicated issues that reduce valuable days off the A/R inventory.

If you are looking to achieve similar results at your organization, contact us at www.infinx.com/request-a-demo.